Paraguay's state electricity utility, ANDE, will begin a massive process of reporting 10,000 delinquent customers to the credit bureau Equifax (formerly Informconf) this Monday, July 13. This unprecedented measure will affect users who have accumulated six or more overdue bills and whose total debt exceeds G 1,500,000.
ANDE's commercial manager, engineer Hugo Rolón, confirmed that the action aims to curb high delinquency rates. Until now, only about 1,200 customers with legal proceedings for debt were reported. The expansion of the criteria is a financial coercion tool to force regularization.
The initiative is executed under Contract 9959/25, a result of Public Tender 1963-25, signed with Equifax for 24 months. The agreement includes services for listing on the delinquent register, data updating, and issuing commercial reports.
Simultaneously, ANDE maintains the "Ñande Ahorro" payment flexibility campaign, valid until July 31, which has already allowed over 40,000 customers to regularize their situation, recovering approximately US$ 50 million in debts. The state-owned company hopes the threat of being listed with the credit bureau will encourage more people to join the plan before their financial history is affected, which could block installment purchases.
Power cuts, however, will not be suspended. The procedure to disconnect electrical service for residential and industrial customers is triggered automatically after the second bill becomes overdue, coinciding with the issuance of the third. ANDE prioritizes disconnections for debtors with the highest amounts and the greatest number of months in arrears.
To avoid both disconnection and inclusion on the delinquent list, the company reminds that 70% of payments can be made through digital channels, banks, and over 10,000 external payment points. In-person services are available from Monday to Friday at branches in the capital and the country's interior.