The Social Security Institute (IPS) concentrated most of the contracts for implementing an integrated management system based on SAP technology in a single company. Infocenter SA won three of the four bidding processes held since 2017 and has accumulated contract awards totaling G. 174,057,730,805 — approximately 94.4% of the G. 184,452,730,805 allocated by the institution to the platform.
The first major system component was put out to tender in 2017 under Bidding Process 321394 – LPN SBE 175-16, for the acquisition and implementation of the IPS Financial Administration System, with a contract worth G. 27,230,000,000 and only one bidder. In 2019 came Bidding Process 352115 – LPN SBE 137-18, for the institution's logistics system, focused on supply control and internal asset management, valued at G. 14,951,260,500.
In 2023, the IPS put the procurement system out to tender (Bidding Process 426140 – LPN SBE 22-23), also awarded to Infocenter, for G. 19,500,000,000, with execution between May 29, 2023, and July 29, 2024. The most recent process, Bidding Process 474838 – LPN 151-25, was intended for the integrated worker-employer contribution and revenue management system, with a total amount of G. 122,767,470,305.
In this last tender, the contract was split between two providers: Infocenter received G. 112,372,470,305 and Softshop SA G. 10,395,000,000. On average, Infocenter's contracts with the IPS were around G. 20,561 million, but in October 2025 that figure quintupled. The jump from one module to another reached 276%.
The price comparison chart indicates that the Evaluation Committee did not request a breakdown of the cost composition from the companies, as the bids fell within the parameters set by the National Directorate of Public Procurement (DNCP) — up to 15% above or 25% below the reference price. In some cases, the amount offered matched the reference price exactly.
The implementation of SAP at the IPS includes configuration and parameterization services, as well as licenses, technical support, and maintenance. In the published resolutions, there is no record of the institution having held technical discussions or requested cost references from the Paraguayan Software Chamber (Capasoft) before setting the reference price of G. 112,767 million.
SAP operates at the IPS as a platform divided in modules and, according to the institution itself, integrates data with the system certified by the Ministry of Economy and Finance, SICO/SIAF. An external audit conducted by the consulting firm Audicon dismissed allegations of so-called "double accounting" at the agency, following statements by the Auditor General of the Executive Branch, Alberto Cabrera, regarding differences between systems.
Audicon stated that the IPS uses the SAP Financial module for day-to-day management and then migrates the information to the official government system through authorized equivalence tables. The arrangement was formalized in 2018 and was supported by the Treasury Advocacy Office, which acknowledged the operational complexity of social security and the need for a tool broader than SIAF to manage processes such as medications, hospital supplies, medical services, contributions, investments, and contracts.